Frequently Asked Questions

EventNexus is an all-in-one event platform that combines ticketing, event organization, and sponsorship management into a single seamless experience. We help organizers create amazing events, attendees discover and book tickets easily, and sponsors connect with their ideal audiences.

Creating an event is simple! Sign up for an organizer account, click 'Create Event', and follow our step-by-step wizard. You can set ticket types, pricing, dates, and more. Our platform guides you through the entire process.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and in some regions, local payment methods. All payments are processed securely through our PCI-compliant payment gateway.

Refund policies are set by the event organizers. When purchasing tickets, you'll see the organizer's refund policy clearly displayed. If you need a refund, please contact the organizer directly through our platform.

Sponsors can browse events looking for sponsorship or be matched automatically based on their target audience and event demographics. Our smart matching algorithm suggests the best sponsorship opportunities for each sponsor's goals.

Yes! EventNexus has iOS and Android apps available for attendees to discover and manage events. Organizers can use our mobile-friendly website or download our dedicated organizer app for managing events on the go.

Our pricing is transparent with no hidden fees. For attendees, we charge a small service fee (clearly displayed before checkout). For organizers, we offer flexible pricing plans including a free tier with basic features and premium plans with advanced capabilities.

You can reach our 24/7 customer support team through the 'Help' section in your account, by emailing support@eventnexu.in, or via live chat during business hours. We typically respond within 2 hours for urgent issues.